Front-line managers are often dropped intoroles without knowing how to manage people or where to turn for advice. Yet, these are the people tasked with making customers and employees happy, and carrying out the organization's mission.
They need to understand the whole organization, yet they're rarely let in on the big picture.
According to a recent Harvard Business Review report, employers should make sure that every one of their front-line managers are able to answer "Yes" to the following five questions:
1. "Do I have the basic skills to stay on top of our day-to-day business? Do I have the tools I need to do this job?"
2. "Am I aware of our organization's direction? In other words, do I understand our strategic thinking?"
3. "Do I understand that our brand is more than a logo—that it actually represents our values, the roles we play in the community and our ability to enter new markets?"
4. "Do I have the skills and support I need to face ourchallenges?"
5. "Do I receive enough support from the organization to make the right choices about my life and work? Does it support my growth and its own?"