The world of disability accommodation is complex. New adaptive technologies hit the market every day. How can employers keep up?
The answer varies depending on your organization's resources. Large companies, such as Microsoft and General Motors, employ task forces that monitor technology and address employees' accommodation requests. Courts expect your organization to make adaptive technology changes in line with its resources.
Case in point: The EEOC recently won an $8 million judgment against EchoStar Corp. because the company turned away a blind applicant, even though he had received specialized training for the open position.
The EEOC says EchoStar refused to use Job Access With Speech (JAWS) software, a special program that allows blind people to hear a voice reading text off their computer screen in one ear and a telephone conversation with a customer in the other. The software is designed for customer ser...(register to read more)