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Providing (Gulp!) Upward Feedback

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in Human Resources

Holding rank-and-file employees accountable for their inappropriate actions (or getting their managers to do so!) is a pretty standard part of your job. But what happens when it's necessary to direct your critique upwards — to address the inappropriate behavior of your boss or other high-level executive? As uncomfortable as it may be, it's important that you not shirk this duty.


"Some folks may acquiesce, stating, 'Who am I to tell him/her what to do — they are above me.' That is a weak position to take," stated Leslie Dunn, Senior Vice President and Human Resources Manager of South Carolina Bank and Trust (Columbia, SC). "In addition to being a risk manager, we have to remain as the conscience of the organization. We need to always make sure that the company, employees, and management at all levels are 'doing the right thing.' If there is an executive, owner, or president that is engaging in a practice or beh...(register to read more)

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