Health care costs are an issue for just about every company. One common employer practice could be contributing to the problem. Many companies only communicate their benefits programs to employees once a year, piling on the information at open enrollment. It is better to have the communication going all year round, according to Matthew Roberts, Vice President of Employee Benefits for Brown & Brown of New Mexico (Albuquerque). "If employees are only looking at their benefits once a year, the employer is starting at square one every year, especially with employees that [rarely] utilize the benefits," he warned. "Most are not going to retain much of the information."