We recently had a key employee go out on extended sick leave, and we discovered that no one else knew how to do her job very well. It took a couple weeks for us to get back up to speed. Now we have decided to start a cross-training program so at least one extra employee will know how to perform each function. Has anyone done this? What advice can you offer to make the process run smoothly and make sure we capture all the expertise we need?—Nancy O., Virginia
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