How should I set up an on-the-job cross-training program? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
We recently had a key employee go out on extended sick leave, and we discovered that no one else knew how to do her job very well. It took a couple weeks for us to get back up to speed. Now we have decided to start a cross-training program so at least one extra employee will know how to perform each function. Has anyone done this? What advice can you offer to make the process run smoothly and make sure we capture all the expertise we need?—Nancy O., Virginia
Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.