We’re getting ready to review our health coverage for next year, and I am dreading calling up the broker we have worked with for the last several years. Our rates keep going up and up, and frankly I'm not sure whether the broker does anything to help us besides get all the quotes and paperwork together. It occurs to me that we might want a new broker in addition to a new insurance carrier. What characteristics should I look for in a benefits broker? Any tips for finding a good one?—Marissa, OK
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