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Irate employees with HR complaints: How to calm them

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in The HR Specialist Forum

Question: "When some employees come into the HR office, they carry on like they’re at home yelling at their children! How can we let them know that this kind of behavior is out of line, without escalating their anger? What kind of language or techniques can we use to defuse these tense situations and get on with solving their problems?"  -- Maria, Florida

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