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How should we go about choosing a background-check vendor?

by on
in The HR Specialist Forum

Question: We’re taking a hard look at our hiring processes, and I need to find a firm to handle our background and criminal-records checks. I’ve found dozens of companies that do this, but I have no idea how to choose the best one. If anyone has gone through this process, I would love to learn how you approached it. What should I look for in a background check firm?—Terry M., Virginia


Things to consider when hiring a background check vendor:
Will you be greeted by a live person when you call for help, or automated attendant?
What type of status reporting are they giving you so you know where they are in the process?
What is their turnaround time so that your business decisions are not delayed?
Are they relying on secondhand database information which can be outdated quickly?

My company was referred to the National Association of Professional Background Screeners' website (www.napbs.com) to make a selection. You'll find a list of reputable companies on this website which will give you a good starting point for your research.

Hi, as a state government agency we chose to go with our Dept of Justice. Our decision was based on a few simple factors; one they too are a govt entity, their process includes seven or eight surrounding states and the turn around time is less than a week. We do not run the risk of losing the successful applicant due to delays in reporting. We will not accept any BGchecks from any other process, company, client or from the prospective employee. We always remain consistent in our application. Our process has been up and running very successfully now for over five years. Check with your state justice system.

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