"How may I insult you?": Rude salespeople create discrimination lawsuits — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

"How may I insult you?": Rude salespeople create discrimination lawsuits

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Question: You’d think that going into a retail store to pay retail prices with real green money would be a sight for a salesperson’s sore eyes. Not the case at Dillard’s Department Store in Kansas City, which is now facing a messy lawsuit because of one saleswoman’s rudeness.

When an African American couple asked to see a watch in a glass case, the saleswoman said “No” and kept her arms folded. Finally, another salesperson stepped in to help. The rude saleswoman continued to glare at the couple. She then questioned how they’d pay for the watch and muttered the “N” word under her breath.

The other salesperson apologized for the woman’s behavior and informed the couple this wasn’t the first time that employee demonstrated such racial hostility. After the couple left the goods behind and filed suit, the court informed Dillard’s it just purchased itself a jury trial. (Green v. Dillard’s Inc., 8th Ci...(register to read more)

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{ 1 comment… read it below or add one }

annoyed citizen December 1, 2010 at 4:24 pm

This is an interesting article. I wonder if you are refering to the Dillard’s make up counter at Independence Center Mall? There are a couple of old ladies there who follow me around the store like a predator about ready to pounce on its prey. They are EXTREMELY annoying/rude, ask if you need help every 5 seconds, and keep spraying perfume in your face!! I don’t go in that store any longer, but I used to have to run to get away from them!!


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