A whopper of a lesson! Complaint process must be clear to your 'average' employee — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

A whopper of a lesson! Complaint process must be clear to your 'average' employee

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When was the last time you read your company’s reporting procedures? And where did you get it in the first place? Please don’t tell me you copied it from your previous employer’s handbook or, worse yet, pulled a “one-size-fits-all” policy off the Internet without customizing it. A new court ruling shows why you should take it out, dust it off and look it over closely.

One important way your company can avoid liability in harassment lawsuits is to show that you maintain “a reasonable mechanism by which the victim of the harassment can complain to the company and get relief” and then prove that the victim failed to use that procedure. But if your complaint-filing procedure is complex and confusing, a court may green-light the lawsuit anyway, even if the victim ignored the reporting procedure.

Case in Point: Last week’s case offered two delicious servings of advice, so we’re dishing it out in two ...(register to read more)

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