Sometimes employees get frustrated. Sometimes they even act rudely. But a new ruling highlights a legal risk you may not have thought about: Employee’s rude treatment can quickly turn into an ADA lawsuit if the customer is disabled. A New York court last week called the problem a “failure to train” case:
Case in Point: Alice Camarillo is legally blind. She can only read large type that’s close to her face. She frequents fast food restaurants near her home, including a Taco Bell, Burger King, McDonalds and Wendy’s. She has informed employees at the restaurants that she is legally blind and unable to read the menus.
When she’s asked employees to read the menus to her, Camarillo claimed she was “made fun of, stared at and forced to wait until other customers behind her in line were served.” Even then, she said, employees responded with annoyance and only read parts of the menu.
Camarillo filed an ...(register to read more)