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Give Your Managers a 4-Sentence Script for Responding to Complaints

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When one of your employees confides in her manager that she’s being harassed by a co-worker, what will that manager say? Hopefully, it’ll be something more constructive than “Go along with it,” as in the following case …

Case In Point: Sheryl Bjornson was a used car salesperson for a dealership in Idaho. Her general manager allegedly swore, made comments about her body, shared his sexual exploits, cracked sexual jokes and repeatedly touched female employees. Bjornson complained to her immediate supervisor. His response: “Go along with it.”

So Bjornson turned to HR. She showed them her daily journal in which she was recording every incident. HR responded by conducting an investigation but never interviewed all the involved parties. Eventually, HR simply disciplined the general manager by giving him a warning to curb his lips.

Bjornson sued for sex harassment under the Civil Rights Act of 1964, which prohibits haras...(register to read more)

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