CASE IN POINT: A Wal-Mart in Oregon hired Heidi Austin as a part-time fitting room associate. She was responsible for assisting customers trying on clothes, re-hanging clothes, answering phones and attaching price tags. Austin has cerebral palsy and uses a wheelchair.
One day, Austin asked to use an empty shopping cart to assist her with her duties. If a phone call came in, she could put the clothes she was handling in the cart and answer the phone. She received approval from several supervisors but, ultimately, a senior supervisor blocked her request. Austin also asked pe...(register to read more)