Hiring relatives creates friendly culture at Ohio firm

Nepotism doesn't raise eyebrows at medical-billing service provider MBI Solutions. More than a dozen MBI employees have family members on the staff.

The Kettering, Ohio-based company actively recruits employees' relatives to create a family-friendly atmosphere and improve retention. It encourages employees to recommend relatives for employment by advertising job openings internally before looking outside the company.

The firm does set ground rules: Immediate relatives can't report to the same supervisor, and relatives can't supervise other family members.

Because MBI has 150 employees, it can transfer family members if on-the-job conflicts arise. A few years ago, the company froze its family hiring while it shifted and separated feuding family members.

Still, the program generally works. One manager says families often share a work ethic, and siblings or children of other workers often are less reluctant to ask questions about the work when they know and trust someone who works nearby.

Contact: Karen Napier, HR director, MBI Solutions, knapier@mbi-solutions.com. 

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