Frances Hesselbein, who led the Girl Scouts of the USA from 1976 to 1990, believes that anyone can be a leader, no matter where he or she finds themselves in an organization.
She tells a story about a staff member who understood that perfectly.
The staff member spoke up at a meeting, after Hesselbein had asked everyone to introduce themselves:
“My name is Troy. I work in the mail room, and I like to think of myself as the heart of the organization. Everything that comes into the organization comes through me. Everything that goes out of the organization goes through me. I am the heart of the organization!”
Troy’s heart brought new insight about the importance of every person. She never forgot Troy, or that moment.
— Adapted from “Frances Hesselbein: To Serve is To Live,” Michael McKinney, Leading Blog.