Frances Hesselbein, who led the Girl Scouts of the USA from 1976 to 1990, believes that anyone can be a leader, no matter where he or she finds themselves in an organization.
She tells a story about a staff member who understood that perfectly.
The staff member spoke up at a meeting, after Hesselbein had asked everyone to introduce themselves:
“My name is Troy. I work in the mail room, and I like to think of myself as the heart of the organization. Everything that comes into the organization comes through me. Everything that goes out of the organization goes through me. I am the heart of the organization!”
Troy’s heart brought new insight about the importance of every person. She never forgot Troy, or that moment.
— Adapted from “Frances Hesselbein: To Serve is To Live,” Michael McKinney, Leading Blog.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/17978/the-heart-of-the-organization-you "