One way you can increase productivity of knowledge workers is by breaking down time barriers. That is, build in time for them to share knowledge.
Example: Boston-based Millennium Pharmaceuticals discovered that researchers didn’t have time to share lessons from experiments. So it dubbed a small group of scientists “knowledge intermediaries.” The group meets with company scientists, then shares what they learned on an internal database, so knowledge can spread across groups.
Result: Higher success rates for the company’s R&D and faster decision-making.
— Adapted from “Boosting the productivity of knowledge workers,” Eric Matson and Laurence Prusak, McKinsey Quarterly.
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