Issue: Should you guarantee employees confidentiality when they voice complaints to you or to supervisors?
Risk: Blanket promises of confidentiality could blow up in your face; some laws require you to report illegal or unethical conduct.
Action: Create and promote a well-crafted policy that warns employees that certain topics are exempt from confidentiality.
"If I tell you something, will you promise not to tell anyone else?"
You, or maybe some supervisors at your organization, may have dealt with employees who wanted to voice a complaint or use someone as a sounding board ... but they also wanted to keep that discussion "off the record."
Should you? Your best bet is to tell employees that you'll keep the information as confidential as possible, but also alert them that you must report certain types of illegal or unethical conduct.
Example: When HR consultant Lynn Nemser worked in corporate HR, a female employee asked ...(register to read more)
- How to Fire an Employee the Legal Way: 6 Termination Guidelines
- 10 Secrets to an Effective Performance Review
- Tell managers: Get over it! Handling employee complaints is part of the job
- Track all discipline to show unbiased process
- Religious accommodations: Must you let employee wear a nose ring?
- Is your PEO ripping you off? A primer on the fine print