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In-house university helps tax pros keep current

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It’s not easy keeping up with the ever-changing U.S. tax code. So TaxMasters, a “tax relief” firm that represents taxpayers who have problems with the IRS, started its own university to help employees stay on top of it.

TaxMasters University (TMU) training focuses on improving customer service, process efficiency and professional development—as well as on the complexities of the tax code and the IRS. Both new hires and experienced tax pros take the courses.

VP of tax services Renee Miller says TMU has helped the 300-employee organization create “an atmosphere of continuous learning” with a bonus of increased customer satisfaction and efficient work practices.

The trainers are TMU tax specialists and customer service professionals.

Contact: Suzanne McGee of TaxMasters at (212) 651-4225.

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