WSJ: What did you learn from the crisis?While none of the people in the group coaching session are managing a multi-billion dollar enterprise (yet), a lot of them could relate to Shattuck’s reaction to his company’s near death experience. We talked over what a leader can do to balance the need to spread the work and develop future organizational leaders through delegation while maintaining the capacity to know what you need to know and be brought in when you need to be. Here are some of the ideas we came up with on that front:
Mr. Shattuck: It has probably led me to have less trust in the delegation of certain things. If you're the CEO, you want to have a group of superstars running your businesses. But if you get yourself too far removed or delegate too much, you are vulnerable.
I don't assume anymore that execution will simply happen because they're all really smart people—which they are—and wait to see the numbers after the fact. Now I question everything. I leaned too heavily on the notion that leadership was setting the vision and motivating people around it. Now I need to balance that with getting dirty with the details.
Start with small steps – Build the level of expertise in your team and increase your trust in their judgment by delegating in small steps at first.
Create coachable moments – Use those first steps at delegation to set up what the US Army calls “after action reviews.” Debrief decisions to determine what went well, what didn’t go so well and what are the lessons learned for next time.
Build in check points – Set up processes and systems that enable you to dip into the decision flow on a regular basis and that feed key performance metrics or milestones back to you so you can still influence outcomes if you need to.
Practice perspective transference – As a organizational leader, you have experience and access to information that your team probably doesn’t have. The perspective you develop from that doesn’t do a lot of good unless you share it with or transfer it your team. If you practice perspective transference, your direct reports will eventually start asking themselves, “If I was (insert your name here), what would I want to know and when would I want to know it?” When your team members are asking themselves that on a regular basis, you’re building the organizational capacity that makes delegation work.
Those were four of our key ideas on how to delegate while managing risk. What’s worked for you that you want to share with your fellow leaders? What’s the biggest challenge you have with delegation?