I’ve admired Tony Dungy for a long time because of his capacity to succeed in the high stakes competitive environment of the NFL while maintaining grace and humility whether he’s won or lost. Since I’m a huge football fan and Dungy is on the broadcast crew for NBC’s Football Night in America this year, he has been on my radar screen a little more than usual these past few weeks.
What brought him to mind today was an interview I heard with him on Dan Patrick’s radio show. One of the questions that Patrick asked Dungy was, “What would you have said to the new Chicago Bears quarterback, Jay Cutler, after his team’s 21 to 15 loss to the Packers in the season opener?” I loved Dungy’s response which was (I’m paraphrasing here):
I would have told him that it’s OK, this is only one game. This is what the pressure’s going to be like from now on and this has been a good learning experience. You can handle it and lead us to success from here. It’s going to depend a lot on how you show up in practice and handle yourself in the team meetings because the team is looking to you as the leader. This week’s game is going to be really important because we don’t want to start 0 and 2. You can do it and you’re going to lead this team.Imagine how you would feel if you were Jay Cutler listening to Tony Dungy. What is the Coach trying to instill in his player with those comments?
Use Tough Talks: Scripts & Strategies for Difficult Employee Discussions to access realistic sample dialogues to sidestep potential awkwardness and conduct clear, direct discussions with employees. Get the CD now...
Some of the things that come to my mind are perspective, reframing the experience as a positive building block, confidence and belief in oneself, direction and resolve, clarity around the stakes going forward and the role he has to play. All of that in one brief sound bite. I’d suggest that Dungy offers a great model for any leader that has to coach up a key player who’s coming off a loss or a disappointment.
Learn how to use “positive confrontation” to simultaneously protect yourself and your organization, while treating employees with dignity (and boost your image). Tough Talks: Scripts & Strategies for Difficult Employee Discussions
Of course, the other thing that Tony Dungy has received a lot of attention for lately is the role that he’s played in counseling Michael Vick following the prison sentence he served for his involvement in dog fighting. Dungy has a long history of counseling prisoners and he talked about that experience in an interview with the Wall Street Journal last weekend. In that article he shared what he tries to get across with prisoners:
"What I look for, [is] 'What do you want to do from here?' That's something my dad used to tell me all the time. When you're in a situation you can complain about it, you can feel sorry for yourself, you can do a lot of things. But how are you gonna’ make the situation better?"Dungy’s emphasis on what one can do to shape the future is an approach that all leaders can and should adopt. None of us can do anything to change the past and we really don’t know what the future will hold. All we can do is make the best choices we can right now to help shape the outcomes we hope to achieve. That’s true whether you’re coming off a season opening loss, ending a prison sentence or trying to get yourself or your organization out of a tough spot.
During this informative CD Paul Falcone, VP of HR at Time Warner, will teach you practical strategies for handling even the most awkward discussions.
The “9 Rules of Engagement” for successfully handling employee discussions. You’ll want to print out and reread those rules before any important employee talk.
- Using “perception management” in your favor to frame the discussion.
- How the power of guilt can be used to help employees assume responsibility for problems.
- A legally safe script to use when employees want to talk “off the record” about an employee relations issue.
- “New supervisor syndrome” and how you should address new managers differently than experienced ones.
- The 3 practical steps for discussions that stop attitude problems in their tracks.
Paul will then provide sample scripts to use in addressing some of the most common—and the most serious—employee problems you’re likely to encounter, including:
- Behavioral problems
- Excessive absenteeism
- Patterns of absenteeism
- Personal hygiene
- Disputes among subordinates
- Foul language
- Sexually inappropriate actions
- Time card “mistakes"