Marie's Answer: Either the owner never knew about this special deal, or he was afraid to confront the previous supervisor. But now that his expectations are clear, you need to deliver the bad news.
• Tell Kelly that work hours are going to be standardized. You can attribute this change to the owner, but make it clear that you support his decision.
• Communicate the new expectations clearly. Example: "I know you had a special arrangement with your former boss, but different schedules create confusion. The owner wants everyone here at the same time, so you will need to begin working from 9:00 to 5:00."
• Listen sympathetically when Kelly protests, but remain firm. If you discover that she has truly exceptional circumstances, discuss the situation with the owner. Otherwise, give her a week to adjust child care or transportation plans before switching to the new schedule.
• Don’t worry about losing her, unless Kelly has irreplaceable abilities. If she chooses to leave, you’ll simply find someone who can work the required hours.
This type of situation requires clear, direct communication. To assess your own , see Are You a Direct or Indirect Communicator?
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