Question: "I am a new front desk supervisor in a small town hospital. Two admissions associates constantly make power plays to keep ahead of one another. I have spoken to each individually. Two weeks ago, I had them sign an agreement stating they would follow a specific set of standards for appropriate workplace behavior. But then I had to bring them together to air out some new issues. This meeting turned into an emotional yelling match. I told them future infractions would result in disciplinary action. HR referred me to my director who is unavailable to help. Can anyone suggest what to do when this comes up again?" —Not a referee
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