Question: “I work with a team of four admins. We work for 30 to 70 people and use a shared Outlook inbox where managers put in requests for projects, meeting set-ups, etc. Generally, we monitor the inbox hourly, but lately we’ve had so many requests, several have fallen through the cracks. What’s the best way to organize this to ensure that we respond to all requests without any of the admins duplicating efforts? ” — Anonymous
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