Question: “I work at the front desk, so when I need to take a day off, I rely on four people in my office to cover for me. They answer phones, disperse mail and faxes, and do their own work at my desk. When I need coverage, I send an e-mail to these people asking what times they’d like to volunteer to cover the front desk and I thank them for volunteering. I send a reminder the day before I take off, again thanking them for helping.
When I return, one of the volunteers expects me to thank her again for helping, and she complains about this to my boss and other co-workers. She has commented that it appears I’m ungrateful because I haven’t thanked her in person for covering the front desk. Is it really necessary for me to bend over backward and thank her in person?” — Liza
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