Question: “For several months, we have been receiving collection calls for employees and one employee in particular. Most of our employees are on the road, so they’re not available for phone calls. Lately, we’ve received “automated” calls, where anyone could answer the phone, answer the automatic questions and receive personal account information. I don’t want to give this employee a hard time since he is already having financial difficulties, but we really shouldn’t be receiving calls every day for him either. Any suggestions?” — Anonymous
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