Question: "I am on a task force to develop a "desk audit" or "task audit" that will give our 20-member staff a better sense of how our time is spent, where we can become more efficient, and address unanticipated tasks. Our strategic planning consultants have told us that it would be best to develop our own workflow audit, as there are few models in the not-for-profit world. They recommend choosing an "appropriate" unit of time and reporting frequency, making it easy and sharing data with staff frequently to show progress, but we're still feeling daunted by the task. Has anyone developed a desk/task audit that they'd be willing to share? How did you make it palatable to your co-workers?" — Louise
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