Question: “A new manager joined our department last year. She has two assistants to help her on daily work and administration. But she repeatedly turns to me and asks for my help. I am her boss's assistant. I told my boss who explained to her that it’s not in my job description to assist her. Usually, she will stop ordering me around for a month and then she starts asking for my help again. Recently, in front of my boss and her two assistants, she asked me to order the office supplies for her during an administrative meeting. I did not totally turn her down because I don't want to hurt our working relationship. My boss is quite upset. How do I tactfully refuse her request and ensure it doesn’t continue?” — Jenny
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