Easy solution to a user-friendly, automated telephone system menu? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: “Because of budget cutbacks, we had to lay off our telephone switchboard operator and convert to an automated telephone system. By dialing 0, patrons can still talk to a live person. Many bypass the menu and immediately dial 0. We are a public library, and we composed our own menu options. It is difficult to navigate and much too long and wordy. Any suggestions for making the menu more user friendly?” — Kate Zimmerly
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