How do you supervise a likable but scatterbrained employee? â€” Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: “I supervise a young secretary/receptionist who has been with the agency for two years. She is a pleasant person, but I have to constantly remind her how to properly handle security procedures, how to ask questions so she doesn’t send people to the wrong department, how to handle the front desk when more than one person is waiting, how to do basic purchase requests and the list goes on. I have given her a detailed SOP and sent her to admin training classes to improve her skills. But she doesn’t improve and she continues to mishandle situations. What do I do next — I truly want her to succeed?” — Jo
See Comments Below
Get weekly updates on breaking news and business advice to help you advance your career! The week's top stories and resources will be sent right to your inbox. Choose the topics you're interested in:
ItĂ˘Â€Â™s critical to establish and enforce realistic (and legal) limitations on employeesĂ˘Â€Â™ use of their own computers, tablets, smartphones, email, social media accounts and other forms of technology Ă˘Â€Â” whether theyĂ˘Â€Â™re used in the workplace, on the road or at home....Click here to find out more.