Developing a 'standard operating procedure'? Where to begin? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: “I have been in my position for 14 years. It has evolved tremendously, due in part to my suggestions for improvement, desire to be a team member, and dedication to the mission of our agency and to the four administrators I work for. I will be looking at retirement in a few years and would like to develop a “standard operating procedure” so that my successor (most likely from outside the agency) will have something to fall back on. Where and how do I begin? Are there any guides?”— Jean Shutts
Moderator, Alice Bumgarner: Wow! After admin Tawney offered to share sample pages from her Standard Operating Procedure manual, nearly 300 of you took her up on the offer. It's turned out to be such a wildly popular topic, we've created an easy way for you to download the sample SOP pages here.
Tawney told me that for her, creating the SOP manual was easy. "I like to write, and it was satisfying for me to get it done." For many admins, though, the biggest hurdle is simply starting. That's where sample pages can help: Lift the format and organizing style of Tawney's manual to jumpstart a project of your own.
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