Question: “I answer the phone for a few managers, and if they're on the other line, I'll pick up the call. Sometimes, when I'm speaking to the caller, the manager will come on the line.
“When they begin talking, I just hang up or I say something like, ‘It sounds like So-and-So is on the line now, go right ahead,’ which gets interrupted by the manager or caller anyway. There must be a smoother way to handle this.
“My Californiaand I have a great relationship, so I know that if I come up with a standard way to address the problem, they would be on board with it. Is there any 'best practice' or etiquette rule for this?” --