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Bowing out of a phone conversation

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in Admin Pro Forum

Question: “I answer the phone for a few managers, and if they're on the other line, I'll pick up the call. Sometimes, when I'm speaking to the caller, the manager will come on the line. 

“When they begin talking, I just hang up or I say something like, ‘It sounds like So-and-So is on the line now, go right ahead,’ which gets interrupted by the manager or caller anyway. There must be a smoother way to handle this.

“My management and I have a great relationship, so I know that if I come up with a standard way to address the problem, they would be on board with it. Is there any 'best practice' or etiquette rule for this?”  -- California


Comments

“If you’ve said, ‘He’s on the line right now,’ and then the manager picks up, I think it’s OK to simply hang up. It’ll be obvious to the caller that the other call ended and freed the manager to take this call.

“Frankly, I think it’s a little rude of the manager to pick up the phone when he or she knows you’ve answered the call. You could request that if the manager sees that the line is in use, he or she should wait until you put the call on hold or announce the call, so the transition can be a little smoother for all involved.”

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