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Training student workers

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Question: I have just recently been assigned to train our student workers for the receptionist job in a counseling center of a major university. The job requires them to do data entry and general office duties. I would like some ideas or forms I can use to track training problems. Any assistance will be greatly appreciated.  -- Anonymous


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I have found in this type of situation, a little trial and error is not always bad. I would begin with a matrix that allows you to describe the training issue, the trainee affected, how the issue was discovered, how the issue was resolved, and did the issue occur again? I would also recommend that the trainees meet regularly with you in a group setting to go over training issues so they may all learn from each other. You may also find out about issues in this setting that you might not otherwise discover.

Good Luck!

If you've ever attended a seminar or training class you find that most trainers ask the trainees to provide a survey on how their did on training them. I think you should consider creating a quick and easy form that allows them to give comments on things that they still aren't clear on or on issues that they'd like to receive additional training. At times we assume that the training issues lies with the trainee and not on our ability to train. If you provide them with an anonymous form this will give you and idea on what is working and where their training weaknesses lie. It also gives them an opportunity to speak up without being notices. I've found that some people just don't like to ask questions especially when they've already been trained.

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