Nosedive in performance

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Question: A four-year employee has taken a nosedive in her performance. It all came to light when another employee quit a year ago. So, this has been going on for one year.

She has made several serious mistakes, all of which she has an "answer" for.  Even when I showed her the mistakes in black and white, she just said "Hmmm. I don't know what happened."

I have had three serious reviews with her, threatened to have her use her one-week paid vacation to contemplate working here, told her flat out  that her job “is on the line.”

She is pleasant, almost too pleasant at work, never complains, but rarely accomplishes anything.
I need her position filled with a capable bookkeeper. She knows a lot about our particular business, so training someone new will be a long process. Our employee pool in our community is severely limited.

I need help making a final determination to keep her, reduce her...(register to read more)

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