Question: We have an office of about 70 employees, about 55 of whom have face-to-face contact with the public. The owner would like all patients welcomed with friendly faces. Not all the employees are this friendly. They aren’t rude, but are very cold. They do their work correctly.
How do you make people smile without making them more unfriendly? If they don't fit into the atmosphere we are trying to create, would that be crazy to let them go? -- Anonymous