- How to introduce someone to the president/CEO when you know only the person's title and first name.
- How to tell when it's OK/not OK to interrupt your boss in a meeting, and what to say when you do.
- What does that closed door mean?
- How to notify your employer (in an emergency) of very delicately personal, family-oriented matters via phone in a discreet, respectful manner when you work in a cubicle setting.
- When/when not to call your boss from your personal cell phone.
- Just how many times am I supposed to call to try and relay this message?
- It's after 5 p.m. and there's something going on at the office the boss HAS to know about. The boss is holding a party at her house and would be disturbed if I called. Now, what do I say?
- Oops! I forgot the other exec's name and he's a new business contract contact! What do I say when he comes out to chat with me?
- My boss went to a meeting and the location has changed, but I can't get through to her cell phone to let her know. This could be a disaster!
- How do I announce someone's arrival in the front office? To the boss? To other co-workers?
Editor's note: The National Institute of Business , publishers of Personal Report for the Administrative Professional, offers Mastering . Find out more at http://www.nibm.net/viewitem.asp?pubcode=BMBE&cat=1.
Also, legendary manners expert has written several books on , including Letitia Baldrige’s Complete Guide to Executive Manners and Letitia Baldrige's New Manners for New Times. Find out more at www.letitia.com/.