Question: I was promoted recently and am responsible for training my replacement, a transfer from another department. I was the first person to fill this position, so all of the processes are ones that I created. The documents handled in this department are very sensitive and become legal documents.
This person was hired without my input and while the supervisor of the department was out of the country. We were informed rather than asked about these changes by upper.
My replacement has very little Word or PowerPoint experience, and almost no Excel experience. The position prepares PowerPoint presentations for the corporate officers and board of directors, as well as for international branches of the company.
My frustration stems from the fact that she thinks she knows so much more than she does and doesn’t ask questions; she assumes she knows what she is doing. I have prepared instruction books and step-by-step manuals for her to walk her through the processes, but she won’t use them. I have asked her what I can do to help her; she acknowledges that she isn’t using the tools she has. I have suggested that, in her slower time, she play in her software programs and learn them. She has label-making down pat, and her files are beautiful, but she still doesn’t know how to work her scanner. (Yes, I have gone over it with her ... more than once.)
She has been working in this department now for six weeks and is still making the same mistakes she made the first week. Her supervisor is out of town frequently, and it's up to me to "teach" her. I've been keeping a log of things we go over each day and problems that arise and have gone over this with her supervisor. He is currently back in town for a while and wants to start throwing things at her to see how she deals with it. He's still asking me to help him out.
I am very busy in my new department and really don’t have time to do my job and hers. I'm getting to the point that I just want to watch her sink on her own but still feel very responsible for the documents that are being sent out. I don’t feel comfortable going to upper management, since her supervisor is taking a wait-and-see attitude, but it’s killing me to see what she's sending out.
Has anyone else dealt with a situation like this? Any advice at all would be appreciated! -- Pam from Oregon