Question: We have a company policy that does not permit employees to make/take personal phone calls during business hours without a supervisor’s permission. I have an employee who has been warned verbally and in writing for abusing the policy.
Co-workers have complained that the employee makes personal phone calls while I am out of the room. My supervisor informs me that either myself or another supervisor must catch this person making the personal call.
If I leave the room and come back and suspect that a personal call is being made, the person pretends that she is talking to a customer. (This person is a customer service rep.) I am looking for any advice on this situation. - Darlene