Question: We have a company policy that does not permit employees to make/take personal phone calls during business hours without a supervisor’s permission. I have an employee who has been warned verbally and in writing for abusing the policy.
Co-workers have complained that the employee makes personal phone calls while I am out of the room. My supervisor informs me that either myself or another supervisor must catch this person making the personal call.
If I leave the room and come back and suspect that a personal call is being made, the person pretends that she is talking to a customer. (This person is a customer service rep.) I am looking for any advice on this situation. - Darlene
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We have a VOIP phone system and all calls coming in and going out are recorded, which is great when you forgot who called or if you need to call someone back and...(register to read more)