Telephone etiquette — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: Telephone screening and taking messages are a very important part of my
job, but I am terrible at getting a name right when someone calls.
Does anyone have any suggestions on how to politely ask (sometimes more
than once) a person’s name and the nature of the call? I don't want to
come across as unprofessional to my "new boss." - Cherile
Get weekly updates on breaking news and business advice to help you advance your career! The week's top stories and resources will be sent right to your inbox. Choose the topics you're interested in:
In the role of gatekeeper, assistants are a critical set of eyes and ears for their managers. But it's just as vital to be the voice, too. When assistants are empowered to speak up and take the lead in collaboration with their managers, the potential for increased productivity and professional growth is limitless....Click here to find out more.