Telephone etiquette — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Question: Telephone screening and taking messages are a very important part of my
job, but I am terrible at getting a name right when someone calls.
Does anyone have any suggestions on how to politely ask (sometimes more
than once) a person’s name and the nature of the call? I don't want to
come across as unprofessional to my "new boss." - Cherile
High levels of employee engagement are critical in today’s competitive environment. And yet the vast majority of workers are either not engaged or are actively disengaged at work. The critical skills for overcoming that gap: effective internal communication....Click here to find out more.