Telephone etiquette

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Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone have any suggestions on how to politely ask (sometimes more than once) a person’s name and the nature of the call? I don't want to come across as unprofessional to my "new boss." - Cherile


I would just say, "I'm sorry, your name again was?" for the first follow up then. Then just before you end the call, ask them to spell it so you can confirm their spelling. This way, you have heard it at least 3x and should have it by then.

I hate it when I do things like that, too. The thing I do is apologize before asking for the caller's name/nature of the call again. I have a pen and some paper by my phone, so when...(register to read more)

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