How do I create industry standards for administrative support staff?

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Question: “I have been asked to locate or create industry productivity standards for my administrative support staff. How do I measure productivity for people whose job duties change daily?” — Jennifer Woodson

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You maybe looking at this to hard and deep.

Think of standards as minimums.

Minimumly, they must be able to type xxx per minute.

Minimumly, they provide admin support to xxx.

Minimumly, they must have experience in MSOffice.

Think of standards as minimums and this will be much easier for you. Anything above and beyond is gravy in the hat. Remember, standards are minimums, not the extreme.

This does seem like a somewhat-difficult task. Could you approach it from another angle besides quantifying standards? Such as: Accepts projects as assigned, ...(register to read more)

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