Question: “I am an administrative assistant with a busy schedule working for a
senior director. My problem is our receptionist, who works right
outside my office. She talks on the phone constantly, does personal
work and has student assistants coming and going 20 hours per week. I
am so frazzled listening to her and then hearing her tell everyone who
will listen how overworked she is. I don’t supervise her, but her work
is minimal at best. She is barely literate, and no one will bring it to
her boss’s attention when she makes mistakes — or neglects to meet
their requests. But — surprise, surprise — she’s a great
receptionist. It bothers me because when raises are given, they’re all
across the board with no incentives! And I have to listen to it all day
long. What can I do?” — Judi
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