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Is there a secret to handling telemarketing calls?

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Question: “What’s your favorite technique for handling telemarketing calls? We get several every day and it’s very frustrating. It’s bad enough getting them at home much less at work, too.” — Jeannette Clarke

Comments

Hi Jeannette,
When responding to these types of calls, I usually just mention that 'this is a business office and they should not be calling.' Generally they assume they are calling a residence.

I don't know if you can add the telephone number to the government's Do Not Call list or not, but that's another option to look into. http://www.fcc.gov/cgb/donotcall/
Hope this helps.

Here the receptionist screen the calls for all staff, telemarketers are prohibited from coming into the building and we have a sign that indicated that. The receptionist will ask who the call i...(register to read more)

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{ 4 comments… read them below or add one }

bellealyn May 12, 2011 at 10:25 am

That this number is on the do not call regestery and this number is being reported.

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Kate March 15, 2011 at 11:31 am

If you are legit, I will be polite to you (heck, I am always polite..) but when you will not give me information you will not get anywhere. If you ask for John Jr. — the given name of my boss but one he never uses and then get aggressive I know you are bogus. We are a small company, my job is to be a gatekeeper as my bosses are v. busy. They also respect my opinion, so if you can impress me you will stand a good chance of getting business with us. Receptionists are not idiots, we are the gatekeepers and we can, and will, keep you out! PS. I love the ones who say they will report me to the head of the firm – oh yeah? and how exactly are you going to get to him if I will not put you through hum?

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Lala January 29, 2010 at 5:32 pm

p.s.

I’m 19, supporting my disabled mother, and only making 12 bucks an hour. Again, give us a break.

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Lala January 29, 2010 at 5:30 pm

Posted by: Karen | April 24, 2008 at 01:09 PM

Telemarketing is an illegitimate business practice, PERIOD. I have yet to have a call from a telemarketer who is “nice” to me after I begin to ask them who they are and what they want. I do not consider it to be necessary to be “nice” to people just because “they’re doing their job.” If you don’t like people in the business community treating you like the pariah that you are, then find another job.
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I’m a “telemarketer” I’ve called businesses for bosses who have filled out entire forms for an insurance request for personal insurance quotes and given only an office number because they are there most of the day. I’ve had numerous administrative assistants/ receptionists be rude to me when I didn’t give them a real reason to be.
You are representing the business and your superior. If you put us to the voice mail, okay. But I’m just a verification specialist and my company only allows agents to leave messages as we don’t have our own lines. We’re a legitimate business. I’ve been on both sides of this. Right now (since I got laid off and the job market isn’t the best) I’m telemarketing. Before that I was a receptionist. Just be professional and most of the time (can’t say for everyone) we will be. If they hang up or what have you, remember, they’re dealing with tons of rude people everyday. How would you like it if every client you spoke to treated you like a diseased sewer rat?

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