Can you give employment verifications on the phone?

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Question: “How should employment verifications be handled when an employee is applying for credit, as well as those in which a debt collection agency is tracking down an individual? Can the verification be made over the phone or should it be requested in writing?” — Margaret Williams

Comments

Should definitely come in writing. Anyone could call over the phone and records should always be kept!

It should be in writing. Our company only allows certain people in Personnel/Payroll to complete them.

I never gave out and HR information over the phone (8 yrs. experience in HR). Each company I worked with either had a procedure in place or I put a procedure in place that required a written request for e...(register to read more)

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