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‘Touchpoint’ moments

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in Leaders & Managers,People Management

First ask, “How can I help?” Listen intently to unroot the real issue. Frame the issue to ensure you’re both on the same page. Then help advance the agenda. Later, make a point of circling back to ask, “How did it go?” or “Is there anything else you need from me?”

Even a brief interaction can change the way people think about themselves, their leaders, and their future.

Leadership Now.

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