‘Touchpoint’ moments — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
First ask, “How can I help?” Listen intently to unroot the real issue. Frame the issue to ensure you’re both on the same page. Then help advance the agenda. Later, make a point of circling back to ask, “How did it go?” or “Is there anything else you need from me?”
Even a brief interaction can change the way people think about themselves, their leaders, and their future.
Robert Mnookin knows how … and this Harvard Law professor, international negotiating expert and bestselling author will share his secrets for how you can successfully negotiate with people you don't trust – or even like....Click here to find out more.