Nearly six in 10 Americans (56%) say they have lost their temper due to poor service.
What do customers do when angry? They:
√ Demand a supervisor: 74%
√ Hang up the phone: 44%
√ Threaten to switch to a competitor: 39%
Unfortunately, rudeness runs rampant in today’s society, which means it’s even more appreciated by others when you show courtesy, patience and problem-solving ability.
Source: American Express Global Barometer.