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Losing it … again

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in Business Etiquette,Workplace Communication

Nearly six in 10 Americans (56%) say they have lost their temper due to poor service.

What do customers do when angry? They:

√ Demand a supervisor: 74%

√ Hang up the phone: 44%

√ Threaten to switch to a competitor: 39%

Unfortunately, rudeness runs rampant in today’s society, which means it’s even more appreciated by others when you show courtesy, patience and problem-solving ability.

Source: American Express Global Barometer.

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