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Help! How do I get sparring co-workers to do their jobs?

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Question: “I am administrative assistant in a municipality’s executive office. For two years, I also handled the secretarial and receptionist duties. So I was thrilled when we recently hired an office manager (a retiree), a secretary (a young, spunky lady) and a receptionist. However, the way they work drives me nuts. The secretary does not take criticism well; the office manager doesn’t manage and is not tech savvy; and the receptionist asks dumb questions (“Can we give out our boss’ SSN?). I'm tired of babysitting them and our boss won’t help. I have my own job to do; how do I get them to do theirs?” —Dusty

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