Food service giant Sodexo has labeled some of its employees as “hard to reach”: those who work at client locations or who telework from home or whose jobs don’t involve regular use of computers or e-mail.
Now it’s offering managers several methods to reach out to them to ensure that they have knowledge, team spirit and the sense of belonging that are necessary to build a highly engaged workforce.
Among Sodexo’s engagement programs:
- Daily huddles. Brief, informal meetings at all locations allow employees to discuss activities of the day, and managers to emphasize the importance of customer service and safety.
- Iamsodexo.com. A dedicated web site (in English and Spanish) serves as a central portal to critical company information, such as benefits, training opportunities and support resources.
- Sodexo Employee Connect. On-site kiosks give front-line employees access to tools for signing up for training, changing and performing other at-work tasks.
- Virtual meetings. Field managers and support staff come together in a time- and cost-effective manner through semiannual virtual meetings that include presentations from , online discussions with senior company executives and industry experts, e-learning courses and recognition of outstanding performance.
- Best Practices in Recognition. The organization shares best practices for recognizing and rewarding employees with all managers. Tips for recognizing accomplishments are discussed in Sodexo’s weekly e-Bulletin and during regional and district conference calls.
Result: In 2010,levels rose by 5%.
Contact: Jaya K. Bohlmann of Sodexo, (301) 987-4415.