Sodexo reaches out to engage its employees — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Food service giant Sodexo has labeled some of its employees as “hard to reach”: those who work at client locations or who telework from home or whose jobs don’t involve regular use of computers or e-mail.

Now it’s offering managers several methods to reach out to them to ensure that they have knowledge, team spirit and the sense of belonging that are necessary to build a highly engaged workforce.

Among Sodexo’s engagement programs:

  • Daily huddles. Brief, informal meetings at all locations allow employees to discuss activities of the day, and managers to emphasize the importance of customer service and safety.
  • A dedicated web site (in English and Spanish) serves as a central portal to critical company information, such as benefits, training opportunities and support resources.
  • Sodexo Employee Connect. On-site kiosks give front-line employees access to tools for signing up for training, changing payroll deductions and performing other at-work tasks.
  • Virtual meetings. Field managers and support staff come together in a time- and cost-effective manner through semiannual virtual meetings that include presentations from leadership, online discussions with senior company executives and industry experts, e-learning courses and recognition of outstanding performance.
  • Best Practices in Recognition. The organization shares best practices for recognizing and rewarding employees with all managers. Tips for recognizing accomplishments are discussed in Sodexo’s weekly e-Bulletin and during regional and district conference calls.

Result: In 2010, employee engagement levels rose by 5%.

Contact: Jaya K. Bohlmann of Sodexo, (301) 987-4415.

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