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Creating and motivating your admin team: Real-world advice from other admins

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in Management Training,Performance Reviews,Team Building

Linda recently wrote on our Admin Pro Forum, “I recently took a job where I supervise three administrative assistants. I work directly on a daily basis with one admin ... but I don’t have daily contact with the other two admins, because they are in different parts of the building. How do I supervise the other two and complete their performance evaluations?”
Use these real-life strategies to set goals, enforce rules and spur innovation: Creating & Motivating a Superior, Loyal Staff

The advice back from admin readers fell into two camps: The first camp suggested weekly or biweekly one-on-one meetings. The second camp said to go beyond a formal meeting.

Their comments:

“I have never been a supervisor,” says Diane, “but I always appreciated the supervisor who would make an attempt to come over and say 'Hi' every now and then. It made me feel like he or she was there for me. Sometimes, the best one-on-ones are those that are done on the fly.”

“Grandma Duggie,” who supervises five admins in another building, holds regular team meetings, as well as regular one-on-ones. “We also make a point to celebrate birthdays and other special events together,” she says. “Best advice: Make a point to keep in touch.”

When you model the kind of behavior you desire of your employees, you reinforce your integrity and fairness. What’s more, by listening closely and empathizing with your staff, you will promote goodwill and prevent misunderstandings. Plan ahead to anticipate problems and form strategies to address them, and you’ll surge ahead confidently when it matters most. — Learn How!

Ask the admins to document their goals and projects for the upcoming week in a weekly e-mail, suggests an anonymous admin.

“Get to know the people they are working for,” suggests Liza. That way, you can hear about the quality of the work and how he or she interacts with the team. And you can let them know “that you are the person to talk to if they have any concerns or want to compliment the admins’ work.”

When you drop in for an informal one-on-one, ask the right questions. Debbie suggests asking how things are going, whether the admins need any specific support to do their jobs or whether they’ve run into any obstacles.

“Formal meetings are great, but dropping in lets you resolve issues more quickly,” she says. “It also helps those admins in a separate building feel more a part of the team.”

With Creating & Motivating a Superior, Loyal Staff, you’ll be able to:
book cover
  • Give your staff the impression that you’re approachable, even when you’re pressed for time
  • Foster decision-making skills among your staff members
  • Provide incentives to your employees (and it’s NOT just about money)
  • Survive – and even thrive – in difficult times
  • Ensure everyone’s contributions are being recognized
  • And much more!
A successful, inspired team starts with you. Create a work culture where your employees respect you and everyone works toward the same goals. The answers to your management hurdles lie in Creating & Motivating a Superior, Loyal Staff.

Get your copy now, and watch your team's performance zoom!

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