When the chairman of the U.S. Joint Chiefs of Staff visited MBA students at Wharton and worked the classroom, he met a student from Moscow whose father had been a general in the Red Army at the height of the Cold War. Realizing that the generals served on opposite sides, the class fell silent.
The American general said he and the student’s father undoubtedly had similar experiences and invited the Russian general to share a round of vodka if he ever visited the United States.
Lesson: Keep it cordial and don’t lose your cool.
— Adapted from “Four Lessons in Adaptive,” Michael Useem, Harvard Business Review.