Issue: Responding to employee harassment complaints is a high-stakes venture.
Risk: A botched investigation can damage employee moral and spark a lawsuit.
Action: Make sure you (or any manager who investigates harassment) follow these 10 commandments.
When complaints of workplace harassment arise, as they inevitably do, HR directors and managers must respond quickly and appropriately. Here's a 10-step checklist to follow:
1. Investigate (almost) every complaint. If the allegations are quite minor (an innocuous and isolated joke) or the accused employee admits the behavior, you can skip the investigation and take immediate disciplinary action.
2. Chose the right investigator. The investigator should be neutral and experienced. Don't investigate yourself unless you can be truly unbiased and are confident in your abilities. If not, find someone with the appropriate background, even if it means hiring an outsider. Note: Do...(register to read more)
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