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Is a hosted email solution right for your business?

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in At Your Server

Q.  I have a small business with 25 employees that rely heavily on email as a communication method with our customers and business partners.  We have been struggling with managing our current email system that is running on a server in our office.  Should we spend the time and effort to upgrade our server and email software or is a hosted email solution a good alternative?     -  David B, Philadelphia

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{ 4 comments… read them below or add one }

Email Advice August 5, 2009 at 1:32 pm

Hosted email makes sense for SMBs any way you look at it. You dont have to manage email servers, you get enterprise class features thanks to the SaaS approach, and can also get integrated collaboration features. One good option is HyperOffice’s hosted email service (http://www.hyperoffice.com/business-email-service/). For a low monthly charge, you can get all of the features of enterprise email – custom email addresses, web mail, mobile mail, Outlook integration, shared contacts/calendars/tasks and also get integrated collaboration features like document management, forums, polls etc.

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AaronR July 30, 2009 at 12:47 pm

I see this all the time… more and more companies are moving towards outsourcing technology like email simply because it’s more cost effective than maintaining and administering such a system in house… I find that this makes sense for almost any business up to about 3000 users.

Something that shouldn’t be over looked is that there’s lots of other options beyond hosted Exchange, like Zimbra for example. Zimbra is by far one of the most comprehensive collaboration products on the market and is also the most cost effective because it’s open source.

Admittedly I work for a Zimbra hosting provider, http://www.specialai.com, but the only reason why I’m biased towards zimbra is because I used to work with Exchange, Scalix, Novel, and basic systems like SquirrelMail… and have come to the conclusion that none come close to Zimbra…. it’s hot.. check it out.

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Email Marketing Expert July 30, 2009 at 11:22 am

Email Marketing is a very complicated marketing tool and most people don’t fully understand what is acctually involved to be succesful. Take a look at this article which explains just some of the things you probably never thought of, http://blog.bocanetworks.com/pt/blog/default.aspx?id=49&t=The-BIGGEST-mistakes-when-starting-up-an

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Cameron Nouri July 30, 2009 at 11:15 am

Couldn’t agree more. Most businesses, especially SMB’s, should not be hosting email in-house. Why deal with the headaches and high costs?

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